Shipping policy

Last Updated: October 24, 2026

At Elagance, we believe the excitement of finding something you love should continue all the way to your doorstep. Whether you're ordering a stylish blouse, a comfortable cardigan, a classic skirt, a cozy sweater, or a pair of everyday trousers, we aim to make your shopping and delivery experience simple, reliable, and transparent.

This Shipping Policy explains where we deliver, how orders are processed, estimated delivery times, shipping charges, tracking information, and how we handle delivery concerns.

1. Shipping Destinations

Elagance currently provides shipping services within the United States only.

Shipping Destination: United States
Shipping Method: Standard Shipping
Shipping Cost: FREE on all orders
Minimum Purchase Requirement: None
International Shipping: Not available

We provide free standard shipping on all orders, regardless of their value or the number of items purchased.

2. Order Processing and Delivery Times

We carefully prepare each order before handing it over to the shipping carrier.

Our estimated delivery schedule is:

Shipping Stage	Estimated Time
Order Processing	1–3 business days
Shipping Transit	4–7 business days
Total Estimated Delivery	5–10 business days

All delivery estimates are expressed in business days.

The total delivery estimate includes both order processing and shipping transit.

Delivery times are estimates rather than guaranteed arrival dates. Unexpected carrier disruptions, severe weather, or address-related issues may occasionally affect delivery.

3. Order Cutoff Time

Our daily order cutoff time is:

5:00 PM (GMT-06:00) Central Standard Time (Chicago)

Orders placed before the cutoff time on a business day generally begin processing that business day.
Orders placed after the cutoff time generally begin processing on the next business day.
Orders submitted during weekends begin processing on the next business day.

Our regular processing business days are Monday through Friday.

4. Shipping Carriers

We use established delivery providers to help ensure reliable transportation and delivery of your purchases.

Our shipping partners may include:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx

The carrier may vary depending on the delivery address, package size, and shipping requirements.

5. Order Confirmation and Tracking

After successfully placing an order, you will receive an order confirmation at the email address provided during checkout.

Once your package has been shipped, we will send a shipping confirmation email containing tracking information when available.

Tracking updates may take some time to appear after the shipping carrier receives the package.

If you have difficulty locating your tracking information, contact us at support@elagance.shop.

6. Shipping Address Accuracy

Please ensure your shipping information is complete and accurate before submitting an order.

Customers should verify their street address, apartment or unit number, city, state, ZIP code, and contact information.

If you discover an address error, contact us as soon as possible at support@elagance.shop.

We will try to correct the address before dispatch. However, changes cannot be guaranteed once the package has been transferred to the carrier.

7. Damaged, Incorrect, or Missing Items

We want every customer to receive their clothing in proper condition.

If your order arrives damaged, contains an incorrect item, or is missing something, please contact our support team promptly.

Include the following information:

Your order number
A brief description of the problem
Clear photographs of the affected item and packaging, where applicable

Our team will review the issue and help arrange a suitable resolution, such as a replacement or refund.

If an item is confirmed to have arrived damaged, defective, or incorrect due to our error, Elagance will cover the return shipping cost.

8. Delayed or Lost Packages

Although we aim to deliver within the estimated timeframe, unexpected shipping delays may occur.

If your tracking information has stopped updating or your order has not arrived within the estimated delivery period, please contact us.

We will help investigate the delivery status with the shipping carrier and determine the appropriate next steps.

9. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible after placing it.

Orders may be canceled before they have been dispatched.
Cancellation requests are subject to the order's fulfillment status.
Once an order has shipped, it cannot be canceled through the normal cancellation process.

If your order has already shipped, you may request a return after delivery according to our Return & Refund Policy.

Approved cancellations will be refunded to the original payment method. The time required for the credit to appear may depend on your payment provider.

10. Returns and Exchanges

If your purchase does not meet your expectations, Elagance accepts return requests within 30 days after delivery, subject to the conditions explained in our Return & Refund Policy.

Exchanges are also accepted.

For full instructions, visit our Return & Refund Policy.