Last Updated: October 24, 2026
At Elagance, we want every part of your shopping experience to be simple and convenient, including the checkout process.
Whether you're purchasing a blouse, skirt, sweater, cardigan, or another wardrobe essential, we aim to provide a secure and straightforward payment experience.
This Payment Policy explains the payment methods, currency, transaction processing, and payment-related assistance available through our online store.
1. Accepted Payment Methods
Elagance supports the payment methods enabled and displayed at checkout.
Depending on the active payment services and card availability, these may include:
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Visa
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Mastercard
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Maestro
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American Express
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JCB
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Discover
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Diners Club
Only the payment methods displayed during checkout are available for completing purchases.
2. Payment Currency
All product prices and checkout totals are displayed in United States Dollars (USD) unless otherwise specified.
Applicable sales taxes and the final payment amount are calculated and displayed at checkout.
We currently sell and ship products within the United States only.
3. Secure Payment Processing
Customer payment security is important to us.
Transactions are processed through the payment services integrated with our ecommerce platform.
Sensitive card details are handled by the relevant payment processing provider using its applicable security measures.
Elagance does not ask customers to provide complete payment card details through email or ordinary customer support communications.
4. Payment Authorization
Payment must be successfully authorized before an order can proceed to fulfillment.
If a transaction is declined, please verify your payment information or contact your card issuer or payment provider.
A declined payment does not create a confirmed paid order.
5. Order Confirmation
After a successful purchase, an order confirmation will be sent to the email address provided during checkout.
Please review your confirmation carefully and contact our support team if you notice an issue.
6. Payment Issues
If you experience a payment issue during checkout:
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Confirm that your card information is correct.
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Check that sufficient funds or credit are available.
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Verify that your card supports online transactions.
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Contact your payment provider if the transaction is declined.
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Email support@elagance.shop if you require additional assistance.
7. Refunds
Approved refunds are issued to the original payment method used during checkout.
For returned products, refunds are processed within 7 business days after the returned item has been inspected and approved.
Your financial institution may require additional time to reflect the credit.
For full information, please review our Return & Refund Policy.
8. Order Cancellations
Customers may request cancellation before an order is dispatched.
Approved cancellation refunds are returned to the original payment method.
For additional details, please refer to our Shipping Policy.
9. Contact Information
If you have questions about payments, billing, refunds, or checkout, please contact:
Store Name: Elagance
Website: https://elagance.shop/
Business Address: 422 S Main St, McAllen, TX 78501, United States
Email: support@elagance.shop
Phone: +1 956-322-5590
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Business Time Zone: (GMT-06:00) Central Standard Time (Chicago)
We appreciate your trust in Elagance and aim to make every transaction clear, convenient, and reliable.