Welcome to the Elagance Help Center!
We've answered some of the most common questions about our clothing collections, ordering, shipping, returns, and payments to make your shopping experience easier.
1. What does Elagance sell?
Elagance is an online women's fashion store offering skirts, shirts, trousers, blouses, sweaters, cardigans, and other clothing essentials for different everyday styles and occasions.
2. Where is Elagance located?
Our business address is:
422 S Main St, McAllen, TX 78501, United States.
We serve customers through our online website: https://elagance.shop/.
3. Do you ship throughout the United States?
Yes. We currently ship within the United States only.
International shipping is not available.
4. How much does shipping cost?
Shipping is completely FREE on all orders.
There is no minimum order amount required to receive free standard shipping.
5. How long will my order take to arrive?
Our estimated delivery time is 5–10 business days, including:
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Processing: 1–3 business days
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Transit: 4–7 business days
Delivery dates are estimates and may vary due to carrier-related circumstances.
6. What is your daily order cutoff time?
Our order cutoff time is 5:00 PM (GMT-06:00) Central Standard Time (Chicago).
Orders placed after this time generally begin processing on the next business day.
7. Which shipping carriers do you use?
We may ship orders through USPS, UPS, or FedEx, depending on the delivery location and shipment requirements.
8. Can I track my order?
Yes. Once your order ships, we will send a shipping confirmation email with tracking information when available.
9. Can I cancel my order?
You can request cancellation before your order has been dispatched.
If your package has already shipped, you can request a return after delivery according to our Return & Refund Policy.
10. What is your return policy?
We accept return requests within 30 days after delivery.
Clothing should be unworn, unwashed, and in its original condition, except for reasonable fitting or inspection.
Please contact us before sending a return.
11. Do you accept exchanges?
Yes, we accept exchanges.
If you need another size, color, or style, contact our customer support team within 30 days after delivery.
Exchanges are subject to product availability.
12. How long does a refund take?
Once your returned item has been received, inspected, and approved, we process refunds within 7 business days.
Your payment provider may require additional time to display the refunded amount.
13. Do you charge a restocking fee?
No. Elagance does not charge restocking fees.
14. Who pays for return shipping?
Elagance covers return shipping when an item is confirmed damaged, defective, or incorrect due to our error.
For change-of-mind returns, incorrect size selections, or personal preferences, the customer is responsible for return shipping.
15. How do I return an item?
Email support@elagance.shop with your order number and return request.
Our team will provide return instructions and the appropriate return address.
When a return label is provided, you can download and print it, package your item securely, and return it by mail.
16. What should I do if my order arrives damaged or incorrect?
Please contact our customer support team promptly with your order number and photographs of the issue, if possible.
We will review your request and help arrange an appropriate refund or replacement.
17. How do I choose the right clothing size?
We recommend checking the product description and any available size measurements before purchasing.
If you have questions about fit or sizing, please contact our team for assistance.
18. What payment methods do you accept?
We accept the payment methods displayed during checkout.
These may include major credit or debit cards and other payment options supported by our payment provider.
Please review our Payment Policy for additional details.
19. Is my payment information secure?
Payments are handled through the secure checkout services available on our ecommerce platform.
Sensitive payment information is processed by the applicable payment service provider.
20. How can I contact Elagance?
You can reach us using the following information:
Store Name: Elagance
Website: https://elagance.shop/
Address: 422 S Main St, McAllen, TX 78501, United States
Email: support@elagance.shop
Phone: +1 956-322-5590
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Business Time Zone: (GMT-06:00) Central Standard Time (Chicago)
For more information, please review our Shipping Policy, Return & Refund Policy, or Contact Us page.
Thank you for shopping with Elagance!